If I am not satisfied with quality of the product, can I return it?

Of course! Hypernation has “Customer first Policy”. Report your concern by getting in touch at [email protected] once the product passes the quality check, we would initiate the replacement/refund as per your choice.

How do I place a return request on Hypernation?

The parcel should be in its original packaging and box as received along with all the trims & accessories (Original Tags, Labels, Unused condition, etc.) with the original invoice. Worn or damaged products will not be accepted.

The following EXCEPTIONS and RULES apply to this Policy:

• Swarovski, Precious Jewelry, Cosmetics, Rayban Sunglasses, Socks, Deodorants, Perfumes, Briefs, Shapewear Bottoms, and any Lingerie Set that includes a Brief, Swimwear, Mittens, or Wrist-Bands cannot be exchanged or returned.

• All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box).

Under Exchange Policy:

• If you choose to exchange the item purchased by you on Shophypernation within the specified exchange period for the same size or different size of same style, you will be provided with a replacement of the item, free of cost.

• Applicable refund for exchange will be trigger post successful pick of original item from you.

• Non- returnable products/categories cannot be exchanged.
•  

• If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.

•  If you self-ship your returns, your shipping costs would be reimbursed subject to your return having met our Returns and Exchange Policy and the image of the courier receipt is shared by you and validated by us. For self-ship returns the refund for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails the product will be reshipped back to you.

Once the return request is created, we will ensure that the return is processed as soon as possible.