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Shipping and Delivery Policy

Do I have to pay any shipping and delivery charges?

Yes, there are charges for any order below Rs 599/- which is Rs 99/-.
*Shipping Charges are Non Refundable

How are items packaged?

All items are carefully & safely packed and sealed to ensure that they are not damaged enroute. Our delivery partners are trained to handle your precious cargo with extreme care.

Why does the dispatch time vary from seller to seller?

Dispatch time varies depending upon the location of the vendor & serviceability of courier partner in that area. Your order will be dispatched within 4 business days.

Can I open and check the contents of my package before accepting delivery?

Currently this feature is not available. You can open the product only once you have made the full payment to the delivery executive in case of cash on delivery orders. However, if for some reason you are not satisfied with the product you can initiate a refund or replacement without any hassle.

What if I am not available to receive my order?

Your order is usually shipped within 24 hours of confirmation. Our logistics provider will then reach you to deliver the order. In case you are not available to take the delivery at first attempt, you may suggest a preferred time of delivery. An attempt is made to deliver the order at your preferred time. If no one is available to receive your order at this time, a second attempt is made after confirming with the customer. If the order is not received at second attempt then the order comes back to our warehouse. Our customer care executive will then get in touch with you to inform the non-delivery.

Do you ship internationally?

Uh-oh! As of now we do not ship internationally.

How long does it take for an order to get delivered?

In case of prepaid orders we strive to ship the products as soon as possible. We strive to deliver the product within 7 working days. However, there might be circumstances beyond our control where this timeline cannot be maintained. In such cases, we ensure that the product reaches to you within 8-12 days of purchase.

What should I do if I find my package opened or tampered with upon delivery?

We believe in making your shopping experience perfect. However, if you receive an open or a tampered package, please do not accept it. Report this concern within 24 hours of receiving order by dropping a mail on info@sapphirefashionhouse.com

Which courier company will deliver my order? Is it possible to choose my preferred delivery partner?

To ensure smooth & safe delivery of your orders, we have tied up with a number of trustworthy delivery partners. Once your order is dispatched, you will be informed about the delivery details via e-mail/SMS.

Courier partner is selected based on their serviceability in a particular pin code.

Unfortunately, we do not offer the option to choose your preferred delivery partner. However, we will inform you when such services are rolled out in future.