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Shipments and returns

Delivery & Returns

  1.        When will my order be delivered?

We usually deliver within 5-7 working days of placement of the order. All delivery times for specific items are listed in the items page and in the shopping bag page. For orders with multiple items and different delivery times, the longest delivery time applies.

  1.        Are there any additional shipping charges?

Shipping Charges:

Type

Below Rs. 600

Rs. 600 to Rs. 1000

Above Rs. 1000

COD

100

60

FREE

Prepaid

50

FREE

FREE

  1.        Returns Policy

We would like you to have complete peace of mind when buying products from Shophypernation.com. You can return all items within 7 days of receipt for a full refund of the item purchased with no questions asked. The refund amount will be credited back to your provided account.In case of manufacturing defect with the item, it can be returned to us within 7 days of receipt and you will be refunded after the items have been inspected by us. if reverse pickup is unsuccessfull after three attempts or more than two weeks after pickup was initiated for the first time, the refund request will be cancelled. simialrly if the product is self shipped, and has not been dispatch from costumer after two weeks of refund initiation, refund request will be cancelled.

4.        How do I return products to Shophypernation.com?

OPTION A
It's a simple 2 step process:
Call up our Customer Support at 9818887568 o place your returns request. After guiding you through the process, our Customer Support Executive will inform you whether we can organize a pickup for your return in your area or if you would be required to arrange for shipment of your return yourself.
In case of damaged/broken goods, send us the images on care@shophypernation.com
OPTION B
It's a simple 1 step process:
Fill out the return form shipped to you with the order, follow the instructions on the form and ship the products to us.

5.     Where do I send my return?

Sapphire House Of Fashion (P) Ltd.

B-189 Okhla Industrial Area Phase -1

New Delhi -110020

6.       How long will the entire process take?

It can take up to 7 days or longer for us to receive your return, depending on your location and which courier service you use. Once we receive your returned item, we will inspect and process the same within 48 hours to ensure you receive your refund as quickly as possible. In order to keep you in the loop, we will send you an email confirming the status of your return. Usually you will receive your refund in term of store credit at the end of this 48 hour window.

7.       Do I get charged for returning products ?

We arrange one free reverse shipment and do not charge any fees for pickups arranged for, and serviced by us. You can also to ship your returns to us yourself to "The Returns Desk".

 




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